Job Description

Job Description

Job Description

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience handling phone systems in a receptionist or administrative role.
• Strong communication and interpersonal skills.
• Proficiency with office equipment such as copy machines, computers, scanners and phone systems.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Preferred Qualifications:

• Experience working in the hospitality, tourism, or recreation industry.
• Familiarity with general office management tools.
• Additional training or certification in customer service or office administration.

Responsibilities:

• Answer and manage phone lines using proper phone etiquette to direct calls appropriately.
• Greet and welcome members and guests in a professional and friendly manner upon arrival.
• Perform general administrative duties including data entry, filing, scanning, copying, and managing correspondence.
• Coordinate and maintain the reception area to ensure it is tidy and presentable at all times.
• Weekend and Evening work is mandatory. 
• Assist with scheduling appointments and managing calendars as needed.
• Handle inquiries and provide accurate information about the clubhouse services and facilities.
• Support other office staff with general office/administrative duties to ensure smooth daily operations.
• Manage office supply inventory.
• Manage electronic communication signage and messaging throughout the Club. 

Skills:

The required skills such as managing phone systems and demonstrating excellent phone etiquette are essential for handling high volumes of incoming calls and ensuring clear communication. Receptionist duties and general office tasks require strong organizational skills and attention to detail to maintain smooth operations and accurate record-keeping. Proficiency with copy machines and other office equipment supports efficient document handling and administrative support. Greeting clients warmly and professionally helps establish a positive atmosphere and enhances the overall customer experience. 

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