Job Description

Teller Position at Citizens BankAt Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Teller to join our Eagle Branch team.Hours/Schedule:Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm38-40 hours/weekHours may change at any time based upon business needsDescription:Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.Essential duties and responsibilities:Represents the Bank to customers in a courteous, professional mannerProcesses transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and proceduresProvides customers with outstanding serviceCross sells Bank products to customersMaintains and balances a teller drawerViews basic account history and answers account questionsProcesses Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checksAnswers the phone and assists customers as neededProcesses check orders/reordersProcesses cash advancesProcesses stop paymentsProcesses changes of addressProcesses coin ordersProcesses wire transfersUnlocks and resets digital banking accessProcesses Add on CD deposits/batchingAll other duties as assignedThese additional duties may be assigned based upon branch need:Safe Deposit Box accessVaultOverride authorityBasic consumer account closureCreate debit cards for consumer checking accountsCritical Competencies:AccuracyCustomer Service ExcellenceTeamworkRequirements:High School Diploma or GED requiredPrior banking experience preferred6 months or more related experience in customer service and cash handling requiredMust comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.High level of professionalismBasic computer skills, using Word, Excel, Internet, e-mail, and other data or software programs and applicationsProfessional communication skillsHigh level of confidentialityExcellent organizational skillsAccuracyTeamworkBilingual candidates are encouraged to apply.*** Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities ***Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at

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